Return & Refund Policy

At Nine Optic, your satisfaction matters to us. If something isn’t right with your order, we’re here to help. Please read the terms below so you know exactly what to expect.

1. Return Window — 7 Days

You may request a return or exchange within 7 days of receiving your order. Requests made after 7 days cannot be accepted.

2. What Can Be Returned

  • Eyeglass frames, ready-made sunglasses and ready-made reading glasses
  • Items that are unused, unworn and undamaged, in their original condition
  • Items returned with the original box, case, cleaning cloth and all accessories

3. What Cannot Be Returned

Because they are made to your personal specifications, custom prescription lenses (and frames fitted with custom prescription lenses) cannot be returned or refunded — unless the item arrives defective, damaged, or made to the wrong prescription due to an error on our side. In those cases we will replace or refund it at no cost to you.

For hygiene reasons, contact lenses and used items cannot be returned once opened.

4. Conditions for a Valid Return

  • The item must be unused and in resalable condition.
  • Proof of purchase (order number, invoice or delivery confirmation) is required.
  • Products showing signs of wear, scratches or misuse will not be accepted.

5. How to Start a Return

Contact us within 7 days of delivery through any of the following, quoting your order number:

Our team will confirm your eligibility and guide you through the next steps before you send anything back.

6. Refunds

Once we receive and inspect your returned item and approve the return, your refund is issued to your bKash, Nagad or bank account within 7 working days. We will notify you by phone or email once the refund has been processed.

7. Return Delivery Charges

  • If the return is due to a defective, damaged or incorrect item on our part, Nine Optic covers the full return delivery cost.
  • If you are returning an item for a change of mind or personal preference, the return delivery charge is borne by the customer, and the original delivery charge is non-refundable.

8. Damaged or Wrong Items

Please inspect your order on delivery. If you receive a damaged, defective or incorrect product, contact us within 48 hours with photos so we can arrange a free replacement or full refund.

9. Order Cancellation

You may cancel an order before it has been dispatched at no charge. Once an order has been shipped, our standard return terms above apply.

10. Contact Us

Nine Optic — BNS Center (Level 5), Sector 7, Uttara, Dhaka 1230
Phone / WhatsApp: +8801715846007
Email: [email protected]
Open every day, 9:00 AM – 9:00 PM