Can I order just the frame?
Yes. On the product page, as you configure your frames and lenses, you can select “Frame Only.” This option will include the frames only without prescription lenses.
What do I need to be able to place an order for prescription eyeglasses?
All you need is an up to date copy of your glasses prescription given by your eye doctor.
Can I use my contact lens prescription to order glasses?
No. These prescriptions are generally different from each other. For Glasses order, you should have different one.
How do I measure my pupillary distance or PD?
The pupillary distance is simply the measurement between the centers of the pupils in your eyes in millimeters. Please see youtube video, how can measure PD.
What are the accepted payment methods?
We accept all valid credit cards, Instant Banking and cash on delivery methods.
Do you ship internationally?
Yes, we currently do ship internationally. But Shipping cost must be on buyer account.
How long will it take for my glasses to arrive?
Its need maximum 3 to 4 days in Bangladesh. Prescription Eyeglasses: With our free standard shipping, you will receive your glasses within 5-7 business days after shipment.
Plano Sunglasses: With our free standard shipping, you will receive your sunglasses in about 5-7 business days.
What are my options for shipping?
Can I check the progress of my order?
Yes. You can check the status of your order by signing in to your account and checking your order history.
I made a mistake during my order. Can I change it?
You have an hour starting from when you checked out to change anything to do with your order.
Will my order require a signature when it arrives?
No, Its not necessary. .
How do I get a glasses prescription?
You can get a glasses prescription from either an Optometrist or Ophthalmologist. If you already have had an exam, your eye care provider is required by law to release a copy to you.
I am having a hard time entering my prescription. Can I send it to you?
You can scan it and email it to us at [email protected]
What is your return policy?
Returns within 7 Days for full refunds excluding shipping and handling charges.
You can return your glasses within 7 days of receiving your product. We will pay for return shipping.
Frame Warranty
All frames have a 1-year warranty against manufacturing defects. (Selected Category)
Damaged Spectacles Replacement
If your glasses or sunglasses are damaged within the Second year, we will offer you 50% off the same frames as a replacement. If we do not carry the same frame, we will discount your order for the new frames by 50% of what you paid for the original frames.
How do I return the glasses I purchased online?
- Visit our Return & Exchange policy.